ScentivaBD.store – Returns, Refunds & Exchange Guidelines
A. Our Commitment
At ScentivaBD.store, we believe in transparency and delivering a trustworthy shopping experience. We strive to ensure every customer is satisfied with their fragrance purchase. This document outlines the rules for handling returns, exchanges, and refunds.
B. Return Conditions
B.1 Products must be returned in the same condition as received—unopened, unused, and in original packaging.
B.2 Customers are encouraged to inspect decants at the time of delivery (without spraying). Returns for decants not checked on delivery will be rejected.
B.3 Full-size bottles must remain factory-sealed (cellophane wrap intact). Any tampered product is non-returnable.
B.4 Proof of purchase (such as invoice email or printed receipt) must be presented to initiate a return.
B.5 Claims questioning product authenticity must be backed by credible documentation or expert verification.
B.6 Fraudulent or unsubstantiated claims may result in the refusal of service and potential legal consequences.
C. What You Can Return
C.1 Full bottles that are sealed and unused.
C.2 Decants that are intact and untested.
C.3 Mistaken deliveries (wrong item or variant), reported immediately during handover.
C.4 Items visibly damaged during shipping, reported at the time of delivery.
D. What Cannot Be Returned
D.1 Any product that has been opened, used, or tampered with.
D.2 Decants that have been sprayed, regardless of quantity used.
E. Return Time Limit
E.1 All return requests must be initiated within 48 hours of delivery.
E.2 Requests beyond this window will not be considered.
F. Return Shipping Policy
F.1 If a return meets our eligibility criteria, we will bear the return shipping cost.
F.2 If a return is denied after inspection, no shipping costs will be reimbursed.
G. Exchange Process
G.1 Only unused and defect-free products are eligible for an exchange.
G.2 Our delivery personnel will verify the product’s condition during the exchange process.
G.3 Suspected misuse or false reporting will void the exchange option.
G.4 Exchanges are processed during delivery whenever possible.
G.5 If exchange-on-delivery is unavailable in your area, products must be returned first. Replacements are shipped after verification.
G.6 Courier charges for valid exchanges are covered by us.
H. Refund Terms
H.1 Refunds may be issued as full payment, partial compensation, or store credit—based on the customer’s preference and the situation.
H.2 Approved refunds are generally processed within 24 hours, unless an investigation is required.
H.3 In case of lost shipments, customers may opt for a replacement, refund, or credit balance.
I. Cancelling an Order
I.1 Orders can be cancelled prior to dispatch without any penalty.
I.2 If a cancellation is requested after shipping, the customer must pay the delivery fee.
I.3 Orders cannot be cancelled after they are delivered.
J. Delivery Delays & Missing Items
J.1 Deliveries delayed beyond 7 days are eligible for cancellation upon request.
J.2 We take full responsibility for any confirmed lost orders.
J.3 Any issues (damage, missing contents) must be raised during delivery. Customers may be asked for unboxing video evidence. Claims without verification will not be accepted.
K. Additional Notes
K.1 We currently only serve customers within Bangladesh. No international orders are accepted.
K.2 In rare or exceptional cases, we reserve the right to set custom return or exchange rules.
K.3 A brief verification process may be required before approving special cases.
K.4 Return or exchange fees may be applied depending on the product condition or complexity of the request.
L. How to Contact Us
For questions or support with returns, refunds, or exchanges, please reach out via the contact form or messaging options available on our website: www.scentivabd.store